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CONTACT US

Tel: 555999
Fax: 082-555888
Email:
555999@sarawak.gov.my
Mobile Web: m555999.sarawak.gov.my
SMS: 62999
SCS Talikhidmat App

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CONTACT INFORMATION

TALIKHIDMAT Centre
Tingkat 12, Wisma Bapa Malaysia
93502 Petra Jaya Kuching
Sarawak, Malaysia.

Tel: 555999
Fax: 555888

Email: 555999@sarawak.gov.my

 

Link to Sarawak Government
Link to Malaysia Government
Link to State Secretary Website
ASAJAYA SHUTDOWN NOTICE

Notice is hereby given that there will be an interruption of supply to consumers in the following areas: 


Date & Time
20 December 2014 (Saturday)
09:30AM to 05:00PM

Purpose
Convert 33KV overhead line to underground cable

Area Affected
1. Whole area of Kpg. Sampun, Kpg. Semera, Kpg. Jemukan, Kpg. Iboi, Kpg. Pelandok, Kpg Jaie.
2. Whole area of Kpg. Rangawang, Kpg Sadong Jaya, Kpg. Sg.Bundong, Kpg. Sungai Billis.
3. Whole area of Kpg. Putin, Kpg. Senangeh, Kpg. Terasi, Kpg. Sg. Buluh.
4. Whole area of Kpg. Rangkang, Kpg. Tg. Klasso, Kpg. Spayu.
5. Sacofa Sadong Jaya, Sacofa Rangawang, Sacofa Semera.
6. Sadong Jaya Bazaar.
7. All the SACOFA Tower from Sampun to Sadong Jaya.

 

Note:  If weather permits,otherwise the shutdown will be postponed to a later date.


Any inconvenience caused is very much regretted. Sarawak Energy Berhad will strive its best to restore supply to consumers affected as soon as possible.


BETONG SHUTDOWN NOTICE

Notice is hereby given that there will be an interruption of supply to consumers in the following areas:

Date & Time
20 December 2014 (Saturday)
9:00 am to 5:00 pm

1. Connection of Pusa 33KV Line 2
2. Transformer Uprating at Rapong
3. Repair and maintenance works

Areas Effected
1. Rh Galau, Rapong
2. Celcom Debak
3. Dit Areas
4. Whole Debak and nearby surrounding areas

 

Note:  If weather permits,otherwise the shutdown will be postponed to a later date.


Any inconvenience caused is very much regretted. Sarawak Energy Berhad will strive its best to restore supply to consumers affected as soon as possible.


SEMATAN SHUTDOWN NOTICE

Notice is hereby given that there will be an interruption of supply to consumers in the following areas:

Date & Time/Purposes
18 December 2014 (Thursday)
9:00 am to 1:00 pm

New Installation Works 320110


Area Affected
1. Silk Farm, Sacofa Tele-communication Tower at Pueh, SK Pueh, Whole of Sebat, Siru and Pueh Area.
2. Hing Moh Sawmill, SMK Sematan, Sematan Forestry, Temaga Wood Working, Sematan Food Stall, Sematan Bazaar and Whole of Sematan Area.
3. Whole of Tanah Hitam area, Kpg. Trusan Jaya, Harwood, Sacofa Tele-communication Tower at Sematan and Kem Putera Sentosa.
4. Sg. Kilong, Satelite Station, Ling Ching Peng, SK Tiong, Whole of Siru Laut and Youth Camp.

 

Date & Time/Purposes
18 December 2014 (Thursday)
9:00 am to 5:00 pm

RES Installation Works 320110

 

Area Affected

1. Whole of Poan, Semapu and Judin area.
2. Maxis Tele-communication Tower at Kpg. Sebako, Sebako Estate Village and Whole of Sebako Area.
3. Maxis Tele-communication Tower at Kpg. Temaga and Whole of Temaga Area.
4. Loji Perawatan Air Sematan.

 

Note:  If weather permits,otherwise the shutdown will be postponed to a later date.

Any inconvenience caused is very much regretted. Syarikat SESCO Berhad will strive to restore supply to consumers affected as soon as possible.

REGIONAL MANAGER
WESTERN REGION


KUCHING SHUTDOWN NOTICE

Notice is hereby given there will be an interruption of supply to customers in the following areas:

Date & Time/Purpose

18th December 2014 (Thursday)
9.00am to 5.00pm

HT Re-organisation at 10th Mile "D" Sub.

KUC-110009



Areas Affected

1.  Kpg. Landeh, Hill Dale.
2.  Kpg. Landeh Cina 2, Poulty Cage
3.  Modern Home, Home of Peace
4.  Kpg. Paya Mebi, Kpg Sebua
5. Taman Perwira Landeh
6. Prime Harmony, Taman Cahaya Indah
7. Kpg. Betong, Kpg Bukit Banduk
8. Kpg. Landeh Shophouses

 

Note:  If weather permits,otherwise the shutdown will be postponed to a later date.

Any inconvenience caused is very much regretted. Sarawak Energy Berhad will strive its best to restore supply to consumers affected as soon as possible.


SRI AMAN SHUTDOWN NOTICE

Dear Valued Customer,

To enable the company to carry out essential work in your area, it will be necessary to interrupt the supply of electricity to your premises on the date and time as scheduled below, if weather permits. Otherwise,  the shutdown will be postponed until further notice.
The company would maximize every effect possible to minimize the period of interruption. Any inconvenience caused is very much regretted.

Affected Area
Whole customers at Stuga, Chinese Temple, Jelukong, Sedarat Mawang and nearby customers.

Date & Time

13 December 2014 (Saturday)
8:30 am to 5:00 pm

Purpose of Shutdown
1. Pole Top Maintenance - H2L5


For Equiries : 083-322080 ext 3155


SCS Talikhidmat App

WAYS TO INSTALL SCS TALIKHIDMAT APP VERSION 1.0.0


Website

Visit the Talikhidmat Website at talikhidmat.sarawak.gov.my or the Sarawak Government Portal at www.sarawak.gov.my using your smart phone or smart application device.

 

If you go to the Talikhidmat Website, click on the link for iOS or Android platform to begin downloading.

 

If you go to the Sarawak Government Portal, select Mobile Apps and choose iOS or Android platform.  


QR Code

You can also use your smart phone to scan the SCS Talikhidmat App Version 1.0.0 QR code at the main page of talikhidmat.sarawak.gov.my or www.sarawak.gov.my using a QR Reader. Choose “Open the URL” to begin downloading.


Note:
For Android users, please ensure that your smart phone allows 3rd party installation.
To do this, go to Settings>Security>Unknown Sources (Tick Unknown Sources)>Select Ok

 

REGISTRATION

How to Personalise Your Feedback

Sign-up by selecting the 'Non-Member' option and follow these steps
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3.    Enter “Name”
4.    Enter “New I.C” or “Passport No.”
5.    Select your “Division” and “District”
6.    Enter “Address”
7.    Select “Submit”

Upon submission, a link will be emailed to you for verification.

Welcome. Now you are a Member. You may now view all your submissions under My Feedback List.

Note:
All Sarawak State Government employees can sign-in using their Sarawaknet ID.

 

SUBMISSION OF FEEDBACK

My Feedback

To submit your feedback, please follow these steps:

1.    Enter the Case Location
2.    Under Your Message, select your feedback category and fill in your message details.
     (You may add an attachment related to your feedback)
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6.    To submit, select √ at right top corner, or select X at top left corner to cancel the transaction.


TALIKHIDMAT

 

TALIKHIDMAT acts as a one stop communication channel for the public to reach government agencies or non government organisations in the state of Sarawak concerning public services. Initiated by the Chief Minister's Department, it supplements existing communication facilities provided by the agencies.

OBJECTIVE of TALIKHIDMAT is to serve the public by connecting them with an accurate service provider section to handle the reports. With proper management and approach, public will get fast reply.


News
Talikhidmat smartphone app and e-Kiosk add convenience for the public
DATE:
24 Nov 2014



International and national recognition for State Civil Service's transformation initiatives
DATE:
24 Nov 2014



Talikhidmat Solves 90 pct of complaints
DATE:
05 Nov 2014


Launching of SCS Talikhidmat Apps.jpg

KUCHING: Being able to resolve 90 per cent of an average 17,000 complaints lodged every year via the state government's 'Talikhidmat' service, is indeed a mean feat.
    State Secretary Tan Sri Datuk Amar Morshidi Ghani commended the one-stop communication channel, which served as a platform for the public to give their input and grievances on various matters.
    According to him, most of the complaints received were on council matters.
    Moreover with the latest launch  of 'SCS Talikhidmat App Version 1.0.0', Morshidi expected that the line would receive more complaints as people would have a wider and more convenient means of access.
    "While we receive an average of 17,000 complaints and feedback every year, we also manage to resolve 90 per cent of them, which is quite a high rate.
    "We expect to see higher number of complaints with this new service,"he told the press after launching the new app at Boulevard Shopping Mall here yesterday.
    The event was held as a sideline to the 'Innovation Week' and state-level 'Civil Service Innovative and Creative Circle (KIK) Convention 2014'.
    Among the function available via the Version 1.0.0 app are personalised account setup, track case progress, multimedia and location support, alert notification, government contact directory, availability in Malay and English, as well as an integrated platform that connects with all state government agencies.
    This version is also compatible with IOS Version 6.0 and above, as well as smart devices supported by Android Version 4.0.4.
    Members of the public can now download this mobile application by visiting Talikhidmat website talikhidmat.sarawak.gov.my, or the state government portal www.sarawak.gov.my.
    On the types of complaints, Morshidi said the  fastest time to solve it was one day, while those like rebuilding drains would need alonger time as they needed to undergo processes such as planning, designing and tendering.
    "In general, we are striving to reduce delays.  As an effort towards this, all government department heads are require to have permanent meetings at least once a month to look at all these complaints.
    "This has been done since the setup of the 'High Performance Team' initiative four years ago."
    Earlier in his speech, Morshidi said Talikhidmat was introduces in 1996, using a single contact number 555999 that the public could call 24/7 to make enquiries, submit feedback and lodge complaints.
    The service expanded with the setup of Talikhidmat Web Portal and online submission in 2005, mobile web and SMS application in 2010, as well as eKiosks last year.
    "There are now three eKiosks in Kuching - each at Plaza Merdeka, the new UTC (Urban Transformation Centre) and Boulevard Shopping Mall," Morshidi listed.



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