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Fax: 082-555888
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555999@sarawak.gov.my
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SMS: 62999


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CONTACT INFORMATION

TALIKHIDMAT Centre
Tingkat 12, Wisma Bapa Malaysia
93502 Petra Jaya Kuching
Sarawak, Malaysia.

Tel: 555999
Fax: 555888

Email: 555999@sarawak.gov.my

 

Link to Sarawak Government
Link to Malaysia Government
Link to State Secretary Website
Conservation of Water

The prevailing El Nino Phenomenon has resulted in the very low river flow in the water catchments of Sungai Sarawak Kiri, the main raw water source for KWB. The Matang Treatment Plant, which supplies the Polytechnic and Telaga areas, is also affected. We are also experiencing high demand from consumers due to the hot and dry weather.

 KWB had activated its Drought Contingency Plan operation and suspended all non-essential flushing and cleaning activities to conserve water. We have also initiated, with urgency, the cloud seeding efforts to create precipitation in the catchments areas.

The consumers are requested to conserve and use water sparingly and to give full cooperations to KWB to ensure continuous supply throughout the hot and dry season. Consumers are also requested to promptly call KWB Call Centre at 082-222333 or text message 019-8866650 on any pipe leak and burst. 

Consumers at higher grounds may experience lower water pressure. Affected consumers can contact KWB Call Centre for delivery of treated water by water tankers.

However, if the current adverse weather situation persists, we may need to impose water rationing. Should the need for water rationing arises, consumers shall be notified vide major newspapers and radio stations. Consumers are strongly advised to visit KWB's website at KWB @ http://www.kwb.gov.my for the latest update.

 Commencing from 31 July 2014, the areas in Bau, Asajaya and Puncak Borneo, which are getting their water supplies from KWB but under the jurisdiction of JKR Kuching and Samarahan, will only receive water supply from 8:00pm to 5:00am the following day. Affected consumers can contact the JKR Kuching, Seksyen Bekalan Air @ 082-203497 / 082-203498 and JKR Samarahan @ 082-672800 for assistance.


Customer Satisfaction Survey

The Sarawak Government through the Information and Communication Technology Unit (ICTU), Chief Minister's Department is collaborating with the Sarawak Development Institute (SDI) to conduct the customer satisfaction survey on the Government online services. Please spend few minutes to fill in the survey form (http://survey.sarawak.gov.my).


TALIKHIDMAT
TALIKHIDMAT acts as a one stop communication channel for the public to reach government agencies or non government organisations in the state of Sarawak concerning public services. Initiated by the Chief Minister's Department, it supplements existing communication facilities provided by the agencies.

OBJECTIVE of TALIKHIDMAT is to serve the public by connecting them with an accurate service provider section to handle the reports. With proper management and approach, public will get fast reply.


New! TALIKHIDMAT now supports case submission and status checking via SMS.

To submit a case:
- Type 555999 submit followed by your message
- Example: 555999 submit Street lamp malfunction at Jalan Song
- Submit by sending to this number: 62999

To check your case status:
- Type 555999 status followed by your case number
- Example: 555999 status 20100201-001
- Check by sending to this number: 62999

Note:
Normal SMS rate will apply when you send messages to 62999.
System generated SMS replies from TALIKHIDMAT are free of charge.


News
Conservation of Water
DATE:
29 Jul 2014

The prevailing El Nino Phenomenon has resulted in the very low river flow in the water catchments of Sungai Sarawak Kiri, the main raw water source for KWB. The Matang Treatment Plant, which supplies the Polytechnic and Telaga areas, is also affected. We are also experiencing high demand from consumers due to the hot and dry weather.

 KWB had activated its Drought Contingency Plan operation and suspended all non-essential flushing and cleaning activities to conserve water. We have also initiated, with urgency, the cloud seeding efforts to create precipitation in the catchments areas.

The consumers are requested to conserve and use water sparingly and to give full cooperations to KWB to ensure continuous supply throughout the hot and dry season. Consumers are also requested to promptly call KWB Call Centre at 082-222333 or text message 019-8866650 on any pipe leak and burst. 

Consumers at higher grounds may experience lower water pressure. Affected consumers can contact KWB Call Centre for delivery of treated water by water tankers.

However, if the current adverse weather situation persists, we may need to impose water rationing. Should the need for water rationing arises, consumers shall be notified vide major newspapers and radio stations. Consumers are strongly advised to visit KWB's website at KWB @ http://www.kwb.gov.my for the latest update.

 Commencing from 31 July 2014, the areas in Bau, Asajaya and Puncak Borneo, which are getting their water supplies from KWB but under the jurisdiction of JKR Kuching and Samarahan, will only receive water supply from 8:00pm to 5:00am the following day. Affected consumers can contact the JKR Kuching, Seksyen Bekalan Air @ 082-203497 / 082-203498 and JKR Samarahan @ 082-672800 for assistance.



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