Talikhidmat caters for all public feedbacks including complaints, enquiries, suggestions, requests for help and compliments relating to any Sarawak State Government Agencies be it Ministries, Departments, Statutory Bodies, Local Authorities as well as Government Linked Companies (GLCs) which have been identified as essential service providers.

With an EXCEPTION on all cases received that are related to Private Company or involving

-        Public Accounts Committee (PAC)

-        Malaysian Anti-Corruption Commission (MACC)

-        Legal Aid Bureau

-        Courts of Law

These cases will be channeled to the company concerned or respective bodies and will considered closed in the Talikhidmat System.