General
1.What can I submit to Talikhidmat?
2.How do I submit a feedback to Talikhidmat Call Center?
3.What are the details required when submitting a feedback?
4.What happens to my feedback?



General
1.
What can I submit to Talikhidmat?

Talikhidmat caters for all public feedbacks including complaints, enquiries, suggestions, requests for help and compliments relating to any Sarawak State Government Agencies be it Ministries, Departments, Statutory Bodies, Local Authorities as well as Government Linked Companies (GLCs) which have been identified as essential service providers.

 

With an EXCEPTION on all cases received that are related to Private Company or involving

-        Public Accounts Committee (PAC)

-        Malaysian Anti-Corruption Commission (MACC)

-        Legal Aid Bureau

-        Courts of Law

 

These cases will be channeled to the company concerned or respective bodies and will considered closed in the Talikhidmat System.

 

2.
How do I submit a feedback to Talikhidmat Call Center?

You can submit your feedback through the following channels:

a)         Official Website: http://talikhidmat.sarawak.gov.my

b)         Telephone: 555999 (Fixed line throughout Sarawak).  For mobile phone users, please dial 082-555999

c)         SMS: Type 555 999 hantar, and sent to 62999

d)         Fax: 082-555888

e)          Email:555999@sarawak.gov.my

f)         Address your Letter to:

                        TALIKHIDMAT MANAGEMENT TEAM

                        Jabatan Ketua Menteri (Unit Pemodenan Perkhidmatan Negeri)

                        Tingkat 12, Wisma Bapa Malaysia, 93502 Petra Jaya, Kuching

                        Sarawak, Malaysia.

3.
What are the details required when submitting a feedback?

Your feedback can be best process if we receive an accurate and complete information from you.  Therefore, we request that you provide the following information when submitting a feedback:

-        Your name

-        Your mailing address and/or Emailing address

-        Your contact number (mobile or fixed line)

-        Identity Card (IC) Number (optional)

Clear description of case details (support with photos if available)

4.
What happens to my feedback?

When Talikhidmat receives your complaints or feedback:

a)         An acknowledge of receipt with assigned case number will be sent via e-mail or SMS to respondent

            (if necessary details are provided) within 24 hours

b)         Cases will be channelled to relevant agency or agencies for their action

c)         You can check your case status via Talikhidmat Website or by contacting Talikhidmat Call Centre @ 555 999